2 weeks before migration

You, your platform administrators, and payout managers will receive an email and an in-portal message with your migration date and detailed instructions.

Getting migration ready

In the lead-up to your migration, please take a moment to update your portal. Remove inactive staff members to streamline the transition and ensure that your portal reflects only active, up-to-date team members.

Migration day

Once we activate your migration, you’ll see a ‘Migrating’ status next to each staff member’s name in your portal. This new status will help you track who’s completed their new payout setup.

An employee can only be paid once they're in a ‘Ready’ status, so encourage them to complete their setup promptly.

Post migration

Continue monitoring each member’s status. Anyone who isn’t ‘Ready’ will remain ineligible for payments. We’ll send frequent reminders to employees who haven’t finished their setup.

Frequently Asked Questions

How does KOHO benefit my employees?
When is this change happening?
Are all my employees eligible for KOHO? 
What if an employee already has a KOHO account?
What is KOHO?
What if I have AnyDay card inventory remaining at my location?
What if employees have funds on their current AnyDay card?
How do employees order their physical KOHO card?
Are there other ways for employees to get paid?
What if an employee declines KOHO or scheduled payouts?
Are these new payout options available across Canada?
Where can employees go for KOHO setup and ongoing support?
Where do my admins and payout managers go for support?

Have more questions?
We're here to help