Changes to support

We’ve made getting help easier than ever. Check below to find the best channel for your needs.

Support for your employees

  • KOHO In-app chat
    For questions about KOHO account setup, card features, or any general inquiries, employees should use the KOHO's in‑app chat. This is the quickest way to get real‑time help from KOHO’s dedicated support team. They can simply tap the chat icon in the top‑right corner of the KOHO app to get help anytime.
  • Remaining AnyDay Funds
    If after an employee migrates to KOHO, still has funds on their AnyDay card and wants to keep using that balance instead of transferring it to KOHO, they can continue using the card as normal until they reach a $0 balance. For any issues or questions related to the AnyDay card, they can reach out to support@paidanyday.com.

If you have questions about the migration process, the new subscription model, or anything else related to your account, please reach out to us at kohoanyday@xtminc.com. We’ll respond as quickly as possible to ensure a seamless transition for your team.

Last updated February 3, 2025

Frequently Asked Questions

How does KOHO benefit my employees?
When is this change happening?
Are all my employees eligible for KOHO? 
What if an employee already has a KOHO account?
What is KOHO?
What if I have AnyDay card inventory remaining at my location?
What if employees have funds on their current AnyDay card?
How do employees order their physical KOHO card?
Are there other ways for employees to get paid?
What if an employee declines KOHO or scheduled payouts?
Are these new payout options available across Canada?
Where can employees go for KOHO setup and ongoing support?
Where do my admins and payout managers go for support?

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