Activation Guide

3 weeks before launch

You, your platform administrators, and payout managers will receive an email and an in-portal message with your official launch date with instructions.

Getting launch ready

In the lead-up to your Virtual card launch, please take a moment to update your portal. Remove inactive staff members to streamline the transition and ensure that your portal reflects only active, up-to-date team members.

Launch day

On launch day, you will notice a ‘Migrating’ status next to each staff member’s name in your portal. This new status will help you track who’s completed their new payout setup.An employee can only be paid once they're in a ‘Ready’ status, so encourage them to complete their setup promptly.

Post launch

Continue monitoring each member’s status. Anyone who isn’t ‘Ready’ will remain ineligible for payments. We’ll send frequent reminders to employees who haven’t finished their setup.

Frequently Asked Questions

What is AnyDay Payments?

AnyDay automates and streamlines tip distribution and tip out calculations with instant and daily digital payouts to entire hospitality teams at scale. Efficient, secure and supports Direct Tip compliance, AnyDay saves operators thousands of dollars and manual hours monthly in administrative labour and financial reconciliation.

What are the benefits of the new virtual cards?

• No more card inventory to order and track. Employee payouts accounts are activated virtually & instantly. Physical cards can be ordered & delivered to address in-app.
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• Reduced card costs. $5.00/employee activation fee replaces $10.00 up front card cost. Optional $5.00/employee for any physical card orders initiated by employees, which based on behaviour is less than 30%.
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• Faster onboarding of new employees. There is no physical card distribution required to onboard new employees. Now, the onboarding experience is simplified and more efficient.

• Improved employee experience. Employees will now experience more reliable e-Transfer service and enhanced member support, including a 24/7 in-app chat feature.

When are Virtual Cards launching?

AnyDay virtual cards along with other program enhancements are launching in early Q3. Details will be made available soon. On launch date, employees must update their AnyDay app and activate their new virtual card in order to receive future payouts.

Payout admins and managers will be notified 3-4 weeks in advance with reminders. Employees will be notified a week in advance with reminders to ensure a smooth rollout.

Employees will be notified 1 week in advance. On launch date, they will receive another notice with simple instructions to activate their new virtual card, make their payout selection and start receiving their payouts. They will also receive reminders post-launch date.

Important: Employees can only receive payouts when they are in ‘Ready’ status in your portal. You will be able to track each employee’s payout status.

Are there any additional changes to the program?

To meet employment standards, the 'Dispute/Reversal of Funds' feature will no longer be available. To avoid payout errors, please review all transactions carefully before proceeding.

What if I have AnyDay card inventory remaining at my location?

If you have AnyDay card inventory left in your establishment, we will be issuing credits to your account. These credits will be applied to any physical card orders placed by your employees.
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You will receive one credit per unused card. For example if you have 25 cards left in stock, you will automatically receive 25 credits to your account. If 25 of your employees opt-in for a physical card, your 25 credits will go towards the physical card orders of those 25 employees, which will be waived in lieu of your credits. 1 credit = 1 employee physical card.

What if employees have funds on their current AnyDay card?

If an employee still has funds on their AnyDay card, they can choose to either spend down the balance or transfer their funds over to their new virtual card account. For any issues or questions related to the AnyDay card, they can reach out to support@paidanyday.com.

How do employees order their physical cards?

Employees can order their physical card directly from their app by tapping 'Card', then selecting 'Order a physical card.'

Once ordered, the card should arrive within 10 days of account verification. If it doesn’t, employees can reach out to AnyDay via in-app chat for assistance.

Are there other ways employees can be paid?

Yes. If an employee does not want to have their tips paid instantly to their AnyDay card, they can opt into Scheduled payouts. With Scheduled payouts, their payouts are sent directly to a bank account that they set up within their AnyDay app.

Scheduled payouts accumulate visibly in their AnyDay app and are sent to their chosen bank account on the 1st and 15th of each month. For staff who opt in to Scheduled payouts, a $1.50 per staff per month fee will be paid by you, the employer, at a cost of 2x real-time EFTs at the end of each month by invoice.

If an employee decides to switch to instant payouts at a later date, they can do so anytime through the AnyDay app in ‘settings’.

What if employees do not want Instant or Scheduled payouts?

We've carefully designed payout options to benefit both employers and employees. If an employee prefers not to use either option, they should discuss their concerns directly with you to explore alternative solutions.

Some clients offer paper cheques as an alternative and to date, no employee has opted in for the paper cheque option.

Are these payout options available across Canada?

Yes. This is the new and improved AnyDay Payments program and is the go-forward offering across Canada. This is currently not available in the U.S.

Where do my payout admins and payout managers go for support?

We are here to help you and your payout managers every step of the way. If you have more questions or need support, please email clientservices@paidanyday.com and we will get back to you as soon as possible with additional details.

Where do my employees go for support?

We are here for your employees too! We have our new 24/7 in-app chat and can be reached by email at support@paidanyday.com from Monday-Friday, 8am - 8pm ET and on weekends, 9am - 5pm ET.

What if an employee has issues related to account verification?

We are here for your employees too! We have our new 24/7 in-app chat and can be reached by email at support@paidanyday.com from Monday-Friday, 8am - 8pm ET and on weekends, 9am - 5pm ET.