Transforming In-Room Service for Village Hotels: How AnyDay’s Digital Menus with Scan, Order & Pay Are Redefining the Guest Experience
In the modern hotel landscape, every guest interaction is a chance to impress — but manual processes, staff shortages, and inconsistent service can erode satisfaction fast. That’s why forward-thinking hotels are turning to AnyDay’s Digital Menus with Scan, Order & Pay, powered by Fetch, to deliver seamless in-room ordering, instant mobile payments, and operational efficiency that scale with demand.
The Challenge: Meeting Guest Expectations in a Labour-Strained Market
Guests today expect speed, convenience, and personalisation — all while hoteliers face staffing shortages and cost pressures. Traditional room service and phone-based ordering simply can’t keep up. Every missed request, delayed response, or manual payment process not only affects satisfaction but also directly impacts your bottom line.
The Solution: End-to-End Digital Ordering
AnyDay’s digital-menus-with-Scan, Order & Pay technology bridges the gap between guest experience and operational efficiency. In partnership with Fetch, the technology that powers industry leaders like Village Hotels, this system enables hotels to:
- Digitize in-room dining and services — Guests order via a mobile web app, no downloads or logins needed.
- Automate payments — Enable instant, secure transactions with integrated payment flows.
- Reduce staff workload — Free up front-of-house teams while maintaining a five-star service standard.
- Capture real-time insights — Track ordering data, guest preferences, and revenue per room in one dashboard.
By eliminating friction between guests and service delivery, hotels experience higher order volumes, increased ancillary revenue, and stronger guest loyalty — without increasing staffing costs.
Proven Success: Village Hotels Partnership
When Village Hotels implemented this solution to digitize their in-room ordering, the results spoke for themselves — faster turnaround times, improved guest satisfaction, and higher order frequency.
Read the full story on Fetch partners with Village Hotels to enhance in-room ordering →
This proven success is the same technology that powers AnyDay’s Scan, Order & Pay solution, ensuring reliability, performance, and scalability across your hotel portfolio.
Why AnyDay
Hotels choose AnyDay because we don’t just add technology — we deliver measurable ROI:
- +25% average uplift in in-room revenue within the first 90 days
- 30% reduction in order handling time
- One integrated system connecting payments, service, and analytics
With seamless integration into your existing PMS and POS systems, implementation is fast, and your teams are trained in days — not weeks.
Ready to Redefine Guest Experience?
Join the growing number of hotels leveraging AnyDay’s Scan, Order & Pay Solution, powered by Fetch, to modernize service delivery and unlock new revenue streams.
Book a Demo today and see how effortless, profitable guest experiences can be.
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Neil Cryer
Head of IT Operations
